Images by BookBoost It’s no secret that today guests are more demanding than ever and small missteps can quickly lead to disappointment. In this article, we’ll…
Browsing: guest
Images by SABA Hospitality Nestled on the pristine coast between Da Nang and Hoi An ancient town, Fusion Resort & Villas Da Nang is the ultimate…
Tattle’s AI-Driven CX Improvement Platform to Power Operational Excellence Across Leading Fast-Casual Brands New York, NY (RestaurantNews.com) Tattle, the AI-powered guest feedback and CX improvement platform…
TechnologyApril 17, 2025Olo, a restaurant technology provider, and Thanx, a guest engagement and retention platform for restaurants, are partnering to combine guest loyalty data from Thanx…
“In 2025, nearly half of the hotel guests say they prefer to check out using their smartphones, and 58% believe AI can enhance their hotel stay…
OvationHow Great Restaurants Get Better – Guest Experience Management PlatformOvation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive…
Images by Radisson As part of its ongoing commitment to guests’ wellbeing, Radisson Hotel Group is launching ‘Revitalize Rooms’ to enhance the sleep quality of its…
TechnologyTraditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and outlier-prone online reviews, often fall short.…
White PaperApril 7, 2025DownloadGuest retention is a cornerstone of success in restaurant operations, directly impacting profitability and long-term growth. While attracting new customers is important, building…
Hotels spend a lot of money to get guests through the door. But once they’re in, most miss the opportunity to capitalize on the most valuable…